Catapult: Troubleshooting
For instructions on how to download/install the Catapult application for PC and Mac computers, and how upload footage to your NatureFootage account, please see the help article below:
If you have already downloaded the Catapult application but are having trouble with installation and/or operation, here are some tips that you may find helpful:
- If you are getting prompted again and again to install, try deleting the app from your computer and conduct a fresh install.
- If you are on a Mac computer and are having issues accessing all directories, then update the Security & Privacy settings to allow full access for the Catapult, SlingshotCopy and SyncExternalUsers binaries.
- If you are having issues connecting to the NatureFootage server, please ensure that these ports are bidirectionally-open through all firewalls between server and client (the causes of this issue is that either the ports are not open, or else security software is blocking access):
- UDP port range 5001-5015 (selected by default)
- TCP ports 30303 and 30304
If you are on a Mac computer, you might have received a warning about Catapult originating from an "unidentified developer". To install third-party software like Catapult on a Mac, follow these steps to bypass the “unidentified developer” warning:
- Locate the downloaded installer: Open the Downloads folder or wherever the Catapult installer was saved.
- Right-click (or Control-click) the installer file: Instead of double-clicking, right-click (or hold down the Control key and click) on the installer file.
- Select “Open” from the context menu: This option allows you to open the file with a security prompt.
- Confirm you want to open it: A pop-up will appear, warning that Catapult is from an unidentified developer. Click Open to proceed.
- Follow the installation instructions: Complete the installation process as instructed by the Catapult installer.
This should allow you to install the software without disabling your Mac’s security features entirely.
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